Job Description
Job Description
Responsibilities
Job Title: Scheduling Team LeadReports to: Site ManagerFLSA Status: Non-ExemptJOB SUMMARY*This position does not meet the criteria for exemption from the provisions of the Fair Labor Standards Act; thus, you will be eligible to receive overtime compensation, as appropriate. Overtime requires prior approval from your supervisor.ESSENTIAL DUTIES AND RESPONSIBILITIESI. SCHEDULING MANAGEMENT• Responsible for day-to-day supervision of scheduling department. Assist Site Manager with staffing, mentoring, motivation, training, discipline and termination of employees.• Assist Site Manager with assessing performance of schedulers and completing 90-day and annual evaluations of employees.• With Site Manager’s assistance, design and implement appropriate scheduling "protocols" as necessary. Periodically review existing protocols for accuracy and service orientation.• Triage scheduling activities to ensure smooth and efficient department operations.• Maintain supply inventory, responsible for ordering supplies.• Develop and maintain in-depth knowledge of changing technologies; spearhead change process with scheduling staff.• Develop and maintain in-depth knowledge of volume referrers; communicate pertinent information to Telecommunications Coordinator and schedulers.• Manage and support activities of Site Manager; work in conjunction with Site Manager in devising training/skills enhancement programs for scheduling staff.• Respond to referrers needs, problems and issues as needed.• Communicate to Site Manager and Sales and Marketing relevant issues such as troubled referrers, referrers need, problems and issues and competitor information on pro-active and ongoing basis; develop and present potential solutions to referrers concerns to Operations; assist Sales and Marketing in referrer problem resolution through off-site visits.• Assist Operations in scheduling conversion of new centers and managed care practices.• Interface pro-actively with Medical Records and Billing departments to coordinate and enhance patient through-put.• Monitor and communicate with Site Manager any scheduling backlog to enhance scheduling latitude, maximize procedural output and increase revenue.• Relay information regarding site conditions beyond their authority to the Site Manager which could impact the quality of care of service that we provide or the smooth operation of the center.• Assist Site Manager and other Executive Management as needed with special assignments and special projects.• Prepare and submit exam schedules, operational reports and any other reports required by site management.II. SCHEDULING• Take incoming calls and respond to callers in a patient, professional and courteous manner, striving to maintain highest level of customer service in meeting patient or physician scheduling needs.• Schedules appointments according to site, company and computer protocols.• Notifies appropriate department of schedules, changes or addition of STAT exams promptly.Verifies and updates patient/physician/insurance information and enters into computer correctly.• Provide thorough and accurate preparatory information to patient regarding procedures.• Uses good judgment in dealing with patients or physicians’ offices and refers particularly difficult situations to supervisor.III. PUBLIC RELATIONS• Promote public relations with patients, doctors, vendors and other clients on the phone and in person.• Demonstrate initiative and creativity in promoting positive patient relations.IV. OVERALL• Assist Site Manager as needed in meeting department standards and objectives. Keeps informed of RadNet policies and general environmental conditions to provide input and propose solutions to problems whenever possible.PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.MINIMUM QUALIFICATIONS, EDUCATION AND EXPERIENCE• Requires High School Diploma and/or at least 1 years of medical/radiology office work experience (or medical training program/education)• Must be customer oriented, detail oriented, highly organized, sales skills, high reasoning skills and able to interact effectively with doctors, patients, vendors, peers, staff and management.• Some medical terminology knowledge and insurance experience is a plus.• Intermediate knowledge in Word, Excel, Outlook and Internet.QUALITY STANDARDS• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.• Follows OSHA regulations, RadNet and site protocols, policies and procedures.• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.• Practices universal safety precautions.• Promotes good public relations on the phone and in person.• Adapts and is willing to learn new tasks, methods, and systems.• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.• Consistently adheres to the time management policies and procedures.• Completes job responsibilities in a quality and timely manner.PHYSICAL DEMANDSThis position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Visual acuity to read computer screens and written materials. Also, must be able to lift over 50 pounds, occasionally. All employees are to assist and participate as members of a lift assistance team (for special accommodation patients or any patient requiring assistance onto a table or equipment placement) to initiate or complete an exam or procedure.WORKING ENVIRONMENTRepresentatives work in a medical office setting with low to moderate noise level.
We Offer:
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.