Hospital Manager of Patient Experience and Satisfaction

A fantastic and exciting career opportunity for Patient Experience Program Manager is now available with a reputable community hospital in beautiful, sunny and coastal Southern California! If you can picture yourself living and working in the scenic location surrounded by waterfront destinations, mountain retreats and wine countries, this could the perfect career opportunity for you!

The Patient Experience Program Manager will be part of a locally based and locally-managed healthcare organization that is known for providing the community with quality services for the past 60 year. The financially stable hospital is a center of excellence for perinatal and cardiac services.

The Patient Experience Program Manager will coordinate planning and execution of system-wide patient experience and service excellence programs. The Program Manager for Patient Satisfaction will oversee a data driven program collecting, tracking, and analyzing patient experience trends for optimizing service outcomes.

The Patient Experience Program Manager will collaborate with senior leadership on a strategic vision of service excellence that will be communicated to all staff members and physicians. The Manager of Patient Satisfaction will communicate progress on service excellence initiatives to key team members, including executives. The Program Manager for Patient Experience will coach employees to maximize the use of customer service tools and programs for an enhanced patient experience.

The hospital is located in a great area with plenty of leisure and fun activities to choose from and great school options. The hospital will offer excellent and competitive salary range with comprehensive benefits package. Apply now!