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The Customer Service Representative will engage with members via phone, chat, and email to assist with healthcare inquiries, claims, and program understanding. The role requires strong communication, organization, and de-escalation skills to deliver exceptional service to members while accurately documenting interactions.
Redline Designs specializes in multimedia and brand strategy development, offering services such as graphic design, website creation, photography, and videography. Established in 1996, we assist companies and individuals in building strong brand identities and strategies.Our target clients range from startups to established businesses looking to enhance their visual content and marketing strategies. Based in Phoenix, Arizona,we provide comprehensive branding solutions to help clients stand out in the marketplace
We're looking for a Contract Customer Service Representative to join our team and support our members exceptionally. This role involves engaging with Redline members via&nbsp;phone, chat, and email&nbsp;to help them find the right Designs for their needs, understand how our program works, and get their eligible claims paid.
We seek&nbsp;detail-oriented individuals&nbsp;with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible.
Key Requirements:
<ul>
<li>Applicants must be located within the United States&nbsp;and must work in the United States for the duration of their employment.&nbsp;International applicants will not be considered.</li>
</ul>
<ul>
<li>Excellent written and verbal communication skills:&nbsp;You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing.</li>
<li>De-escalation skills:&nbsp;You must handle tense or difficult situations with empathy and patience. We want candidates who are comfortable managing escalations and who can demonstrate problem-solving abilities in these contexts.</li>
<li>Organizational skills:&nbsp;You should be able to stay on top of multiple tasks, prioritize effectively, and use tools like Zendesk and G Suite to remain organized. A structured approach to your work is critical.</li>
<li>Attention to detail:&nbsp;We are looking for candidates who can accurately follow instructions, pay close attention to member inquiries, and ensure solutions are clear and correct.</li>
<li>Experience with macOS: You should be comfortable using a MacBook and troubleshooting basic issues, as this is our platform of choice.</li>
<li>Availability:&nbsp;You must be able to work a scheduled 9-hour shift between&nbsp;8 AM – 8 PM ET.</li>
</ul>
Responsibilities:
<ul>
<li>Deliver exceptional service&nbsp;to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance.</li>
<li>Follow best practices&nbsp;for handling member inquiries and proactively suggest process improvements when identified.</li>
<li>De-escalate&nbsp;member concerns with empathy and professionalism, providing effective and accurate solutions.</li>
<li>Maintain a high level of accuracy&nbsp;in all written communication; ensure grammar, spelling, and punctuation are always correct.</li>
<li>Attention to detail is critical:&nbsp;accurately capture member information, follow up on requests, and keep clear records of interactions.</li>
</ul>
Candidate Profile:
<ul>
<li>Passionate about helping people:&nbsp;You enjoy working with others to solve problems and can empathize with their challenges.</li>
<li>Proactive problem solver:&nbsp;You take the initiative to resolve issues without waiting for guidance and can think critically about how to best serve our members.</li>
<li>Experience in customer service:&nbsp;You have a track record of successfully managing customer inquiries, both written and verbal.</li>
<li>Professional demeanor:&nbsp;You are calm under pressure, and able to handle tough conversations with professionalism and patience.</li>
<li>Ability to work independently and as part of a team:&nbsp;You can manage your time effectively, stay organized, and collaborate with others when necessary.</li>
<li>Desire to be part of a mission-driven startup:&nbsp;You are excited to work in a rapidly evolving environment where flexibility and adaptability are key.</li>
</ul>
Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws.

The One Mind & Body

Customer Service Representative

Customer Service Representative&nbsp;
Location: Onsite in Woodland, CA Employment Type: Temporary (Possible Temp-to-Hire)
<h3>About the Company</h3>
CV Resources has partnered with a renowned pet food manufacturing company dedicated to providing high-quality nutrition for pets. We are seeking a detail-oriented and customer-focused Temporary Customer Service Representative to support our team with inbound calls, email correspondence, order processing, and invoicing.
<h3>Key Responsibilities</h3>
<ul>
<li>Handle 15-20 inbound calls per day, assisting customers with inquiries, orders, and product information.</li>
<li>Respond to customer emails in a timely and professional manner.</li>
<li>Process order entries accurately into the system.</li>
<li>Enter and verify invoices to ensure accurate billing.</li>
<li>Maintain excellent customer relationships by providing efficient and friendly support.</li>
<li>Collaborate with internal teams to resolve customer issues and ensure timely order fulfillment.</li>
<li>Perform other administrative tasks as needed.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Previous customer service experience (preferably in a manufacturing, distribution, or order processing environment).</li>
<li>Strong communication skills, both verbal and written.</li>
<li>Proficiency in data entry and experience with order management systems.</li>
<li>Detail-oriented with the ability to multitask in a fast-paced setting.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li>
<li>Experience with ERP or CRM systems is a plus.</li>
<li>Ability to work onsite in Woodland, CA.</li>
</ul>
<h3>Why Join Us?</h3>
<ul>
<li>Opportunity to work with a renowned brand in the pet food industry.</li>
<li>Potential for temp-to-hire based on performance.</li>
<li>Supportive and collaborative work environment.</li>
</ul>
If you are a customer service professional who enjoys working in a dynamic environment, we’d love to hear from you! Apply today.
PandoLogic. Keywords: Customer Service Representative, Location: Woodland, CA - 95695

2 Customer Service Jobs