Job Description
Job DescriptionDescription:
Job Title: Front Desk Lead
We are seeking a highly motivated and experienced Front Desk Lead to join our team. The Front Desk Lead will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and managing a team of front desk agents.
Responsibilities:
- Oversee the daily operations of the front desk, ensuring a high level of customer service is provided to all guests
- Manage a team of front desk agents, providing guidance and support as needed
- Train new front desk agents on company policies and procedures
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain accurate records of guest information and room availability
- Assist with check-ins, check-outs, and room reservations as needed
- Ensure the front desk area is clean, organized, and presentable at all times
- Built staff schedule and ensure housekeeping is given proper information and is on schedule and help them as needed.
- Respond to email and reviews by the guest
- Help with laundry and ensure we have proper inventory on hand
- Help with take reservation for the restaurant
- Collaborate with other departments to ensure a seamless guest experience
Requirements:
Requirements:
- High school diploma or equivalent required; associate or bachelor's degree in hospitality management or related field preferred
- Minimum of 1 year of experience in a front desk or guest services role or at least 1 year in a lead capacity is preferred
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and hotel management software
- Flexibility to work weekends, holidays, and varying shifts as needed
If you are a detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as a Front Desk Lead.