Program Manager- Skilled Nursing CA Residents Only

Job Description

Job Description

Program Manager- Skilled Nursing

The Center for Caregiver Advancement (CCA) is California's leading supporter of long-term care workers. We cultivate a diverse community of indispensable, empowered caregivers.

For over two decades, CCA has been at the forefront of an equity-driven movement for quality training and quality jobs. CCA is one of the largest providers of training for long-term caregivers in California– training over 35,000 home care and nursing home caregivers in the past 20 years. Training Training is one piece of

a large, complex system of long-term care. Still, we know from our long history in the field and studies of our impact that training can lead to higher rates of retention and quality care because caregivers have the knowledge and confidence to be successful in their jobs.

Every day for the next 15 years, 10,000 people will enter retirement. This transition emphasizes the need to develop our long-term care workforce of caregivers. Many caregivers have diverse ethnic and racial backgrounds. These caregivers are well-positioned to meet consumers’ emerging needs and provide the best possible care.

A key component of CCA is the Education Fund. This initiative develops partnership systems in which skilled nursing facility employers collaborate seamlessly with SEIU Local 2015. Together, we support training programs for caregivers statewide. We aim to empower workers, enhance skills, and improve the quality of life for consumers and residents. Our high-quality courses, certifications and apprenticeship programs help ensure every caregiver has the tools they need to excel.The Center for Caregiver Advancement (CCA) is building the workforce of highly trained caregivers that many Californians can’t live without.

For over two decades, CCA has been at the forefront of an equity-driven movement for quality training and quality jobs. CCA is one of the largest providers of training for long-term caregivers in California– training over 35,000 home care and nursing home caregivers in the past 20 years. We are pioneers in home care training and are the only organization in the country to show the value of evidence-informed training programs on both the workforce population and the low-income seniors and people with disabilities for whom they care, with curriculum licensed in four other states.

Training is one piece of a large, complex system of long-term care. Still, we know from our long history in the field and studies of our impact that training can lead to higher rates of retention and quality care because caregivers have the knowledge and confidence to be successful in their jobs. With the vast majority of caregivers being immigrant women of color who live in under-invested communities across the state, we meet them where they are - providing training in six languages

CCA develops quality training programs for both IHSS home care workers and Skilled Nursing Facility workers. We have a deep partnership with SEIU Local 2015 - the labor union that represents IHSS and SNF workers across California. Our Labor Management Training Partnership for nursing home workers is grounded in partnership systems in which skilled nursing facility employers collaborate with SEIU Local 2015 in order to benefit the workforce and provide higher-quality care to residents through high-quality courses, certifications, and apprenticeship programs.

Reports to: Director of Programs- Skilled Nursing

Salary Band: $69,500-$72K

Status: Salary Exempt

Work Location: Remote in Los Angeles, CA 90059

*Travel to the Los Angeles area for in-person meetings will be required between 2-8 times during the year

Position Summary :

The Program Manager is responsible for overseeing the operations of various programs, including coordinating with recruitment and instructional teams. This role involves managing program implementation, fostering relationships with partners, and ensuring that all deliverables are met. The Program Manager will supervise the Programs Division staff and support the Director of Programs -SN in streamlining processes and achieving program goals.

Key Roles and Responsibilities:

• Work collaboratively with the Director of Programs- SN and relevant teams to design meaningful programs that address the critical needs of skilled nursing facility workers and home care providers.

• Bridge the gap between program development, recruitment efforts, and instructional work. This role fosters seamless communication across teams.

• Partner with the Data Team to ensure data accuracy aligns with program targets through regular data audits. Leverage data analysis to create program documentation, reports, and spreadsheets.

• Empower the Programs Division team by providing day-to-day guidance and support, ensuring they have the resources needed to thrive.

• Cultivate strong relationships with SEIU Local 2015, workers, skilled nursing facilities, labor unions, community partners, and other stakeholders to build a strong support network.

• Manage the logistics of program activities, including student graduations, staff meetings, and training events.

• Handle financial management by processing and approving invoices, reimbursements, stipends, and retention bonuses.

• Ensure proper resource allocation by ordering approved supplies and authorizing company credit card transactions.

• Draft and maintain essential documents such as Standard Operating Procedures and contracts.

• Provide comprehensive administrative support, including Salesforce tasks and manual data entry, to maintain program efficiency.

Experience and Qualifications

• Bachelor’s degree in Social Work, Healthcare fields, Non-profit Management, or related

field; Master’s degree preferred.

• Minimum 5-7 years of experience in program management, with a strong track record of

tracking program deliverables.

• Minimum 3 years of supervisory experience.

• Proficient in using Zoom, Google Workspace, Salesforce, CRM, LMS, and other relevant software.

• Bilingual proficiency in Spanish-English, Korean-English, Armenian-English,

Cantonese-English, or Mandarin-English preferred.

• Exceptional writing, presentation, problem-solving, planning, and organizational skills.

• Strong interpersonal skills and experience with diverse audiences, with the ability to

exercise discretion and cultural sensitivity.

• Ability to anticipate issues, plan solutions, and manage obstacles, escalating when

necessary.

• Highly organized, detail-oriented, proactive, and results-oriented, with the ability to

handle multiple projects in a high-volume, fast-paced environment.

• Commitment to social and economic justice and the goals, mission, and values of CCA.

• Valid CA Driver’s License and reliable transportation required.

• Flexibility to work evenings and weekends as needed.

Benefits

Excellent Comprehensive Benefits Package, including:

• 100% employer-paid medical, dental, and vision coverage for employees and eligible dependents.

• Defined benefit pension plan with vesting at 3 years -CCA contributes 21% of your annual salary to your pension. In addition, we offer a 401K plan.

• Generous time off policy, including accrued vacation and sick leave.

• Fifteen (15) paid holidays, including your birthday, is a paid holiday.

At the Center for Caregiver Advancement, diversity, equity, and inclusion are at the core of our mission. Our organization reflects the communities we serve and is committed to fostering a compassionate and inclusive workplace.

We strongly encourage applications from people of diverse racial and ethnic backgrounds, individuals living with disabilities, bilingual and bicultural professionals, and members of the LGBTQ+ community.

CCA is an Equal Opportunity Employer and does not discriminate based on race, color, sex, national origin, religion, disability, age, protected genetic information, sexual orientation, gender identity, or parental status.